Privacy Policy

Introduction

senixtap S.A. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

We are registered in Belgium (Registration Number: 9752164853) and are the data controller for the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data We Collect

We collect and process various types of personal data to provide our family travel services effectively. The data we collect includes information you provide directly to us and information automatically collected through your use of our website.

Information You Provide to Us:

• Contact details (name, email address, phone number)
• Travel preferences and requirements
• Family composition and children's ages
• Communication history and enquiries
• Feedback and reviews about our services
• Payment information (processed securely by third-party providers)

Information Automatically Collected:

• Website usage data and analytics
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for legitimate business purposes related to providing family travel services. How we use your information depends on the services you use and your preferences.

Primary Uses:

• To provide personalised travel recommendations and services
• To communicate with you about your enquiries and bookings
• To process payments and manage your account
• To improve our services and website functionality
• To send you relevant travel information and updates (with consent)
• To comply with legal obligations and protect our business

Legal Basis for Processing:

• Consent: For marketing communications and non-essential cookies
• Contract performance: To provide our travel services
• Legitimate interests: For business operations and service improvement
• Legal compliance: To meet regulatory requirements

Cookies and Tracking Technologies

We use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With travel service providers to fulfil your booking requests
• With payment processors for secure transaction processing
• With analytics and advertising partners (Google Analytics, Google Ads)
• With legal authorities when required by law
• With professional advisors for business purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

• Contact enquiries: Up to 3 years from last contact
• Customer data: Up to 7 years for accounting and legal purposes
• Marketing data: Until you withdraw consent
• Website analytics: Up to 26 months (Google Analytics standard)

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing or cookies

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données/Gegevensbeschermingsautoriteit) or your local supervisory authority.